Remote Service as Means of Bridging Knowledge Gap in Manufacturing Industries Beset by Aging Workforces

One tool being put forward to assist manufacturers faced with rapidly aging workforces, approaching retirement age, and insufficient younger, skilled workers to replace them is to use technology to bridge knowledge gaps. Thus, in an article in Industry Week, Brian Anderson, Vice President of Marketing, Axeda, advocates the use of machine-to-machine (M2M) technology to provide remote service of equipment.

His advice follows up on research published in Manufacturing Insights, "The Aging Workforce--Impact and Opportunity" (April 2008), demonstrating that the gap between retiring workers and younger workers is characterized as a knowledge deficit and recommending technologies that can help bridge the divide, and initiate seamless workforce transition.

Anderson argues that with a remote service solution in place, "equipment up-time is increased, resulting in fewer field service visits to customers. This reduces personnel needs, and the need to hire new workers as older workers retire." It also helps centralize workforce skills, captures knowledge, and optimizes the workforce.

Source: Industry Week "The Aging Workforce Challenge: How Remote Service Can Help Product Manufacturers" (November 19, 2008)